This page is for I.T. management and system administrators
Do you feel that you have a thankless job? Join the crowd. Users think of "their" computer networks as a utility. They assume that servers will always be available, just like a dialtone. (When was the last time that anyone thanked a telephone company employee for supplying dialtone?)
Your job is to supply a utility that's similar to a telephone dialtone -- and just as reliable.
The Bloody Service Desk
The customer is always often right.
A system administrator must keep his users happy. Think of your users as customers: keep them happy.
Users are always right regarding their goals. They may be wrong about the tactics that are necessary to achieve them.